Case study



Andrews is a property group that offers sales, lettings, lease management and financial services. With 49 branches in the south of England, and a 80 year track record, Andrews are also 100% owned by charitable trusts.

We worked with Andrews using our Discovery + Design approach to create a data-driven strategy and business plan.

The vision

To understand the art of the possible, as well as options, pros/cons, costs, timelines and recommendations for how Andrews can become a data-driven organisation.

The problem

Andrews’ data is complex with 30+ data sources, 16+ reports, 400+ staff, FCA regulation, and > 95% of data work processed manually – plus Andrews is growing fast so the data challenge is getting bigger every day.

The objectives

  • To understand Andrews’ business requirements, data sources and current data outputs
  • To design the right technology, reporting, resource and cultural change solutions in a way that is robust, secure and scalable

Data sources

We reviewed a number of different data sources for this project which included:
  • Andrews 3rd party tools and platforms
  • Operations and sales data eg contact tracking
  • IT and finance data eg invoicing, helpdesk
  • Marketing tools eg social media, CRM
  • HR and L&D data eg staff, training
We delivered the Discovery + Design Report within 4 weeks.


We used our DATA³ Discovery Process to capture all business requirements and reviewed all relevant data, report samples and business information covering 8 business areas, 12+ stakeholders and 9+ individual sessions.


We used our DATA³ Design Process to create a Data Strategy covering the art of the possible for both technology and reporting, tool selection recommendations, a fully-costed implementation plan as well as a plan to drive culture change.


Andrews is using the Discovery + Design Report to decide how to proceed while we support them in their journey to becoming data-driven.

“From a strategic perspective, the help and advice we have been given has been of great value and helped us understand where we are as a business in relation to our use of data.”